Updated June 1, 2023
The privacy, confidentiality and security of your information is very important to HD Supply Holdings, Inc. and its subsidiaries and divisions (“HD Supply”). We have prepared this Privacy Notice to let you know about the manner in which we collect, use, disclose, and otherwise manage the information we may collect about you through: (a) interactions with any of our HD Supply sales associates (“Sales Associates”), our HD Supply Call Centers (the “Call Centers”), our websites and mobile applications (the “Sites”), our approved marketing partners (“Marketing Partners”), or our authorized service providers (“Service Providers”); (b) visiting our HD Supply Distribution Centers or other physical locations (the “Locations”); or by participating in other in‑person events (“Events”); or (c) any other circumstance in which you are provided with a copy of this Privacy Notice.
We may collect your information when you:
We may collect information from you directly, including on our Sites, through our Sales Associates, through our Call Centers, or at Events. This information may include your name, address, billing information, email address, telephone and facsimile numbers, social security number and other government identification, financial information, other information related to your business and your account with HD Supply, and any other information you provide in the course of interacting with us.
We may also collect information provided by you in the course of evaluating or engaging you for employment or other positions. This information may include your first and last name, email address, CV, resume, cover letter and any other information provided by or about you, including information from references and background check providers.
We may collect your information using automated data collection technologies as described in the “Additional Information about our Sites” section below. Additionally, when you visit our Locations, we may collect video and audio recordings of your activity in our Locations through our use of CCTV and other similar recording equipment.
We may obtain your information through third‑party sources such as lead generation companies, Marketing Partners, affiliates, and Service Providers.
We use your information:
When you call one of our Call Centers about a product, delivery, installation, billing question, or customer service, you may be asked for information that identifies your business along with additional information we need to help us promptly answer your question, such as your name and address or a telephone number where we might contact you or another person in your business. We may retain this information to assist your business in the future.
Registration is an optional service provided by some of our Sites. You do not have to register your business to browse online. When you register, you may be asked for information such as your name, business name, address, telephone number, email address, a password, and business interests. This registration information may be used to help make your online shopping quicker and easier by, for example, pre‑populating certain parts of your shopping information.
You may choose to receive promotional email communications. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive promotional communications by email, you may opt‑out or unsubscribe by following the instructions that are included on each email.
In the course of our business, we may disclose your information to third parties in the following circumstances:
We share your information with Service Providers for operations, technology, payment, marketing, and other purposes. Some of our operations, such as our Call Centers, may be managed by unaffiliated partner companies. In addition, if you purchase special products or services from HD Supply, these products or services may not be provided by HD Supply affiliates, but rather by reputable local or national companies with which we contract to provide such products or services. Other third parties provide technology we use on our website to optimize your shopping experience and to market relevant products and services to you on our Sites and in email communications that you agree to receive. These companies may have access to your information to the extent necessary to perform their respective functions.
HD Supply may transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party as part of a merger, acquisition, bankruptcy proceeding, or other restructuring.
We may provide your information if we have a good faith belief that the law requires it, such as in response to a search warrant, subpoena, or other legally valid inquiry, order, or process, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose information to assist us in collecting a debt, or as necessary to exercise our legal rights or defend claims brought against us.
We may share your personal data where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt‑in to optional additional services or functionality).
In general, you can visit our Sites without telling us who you are or providing us with your business information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system, and average time spent on our Sites. We use this information to monitor and improve our Sites.
Our Sites may also use a technology called “tracer tags”. These may also be referred to as “clear GIFs” or “web beacons”. This technology allows us and our third‑party technology providers to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors.
Some web browsers (including Safari®, Internet Explorer®, Firefox® and Chrome®) incorporate a “Do Not Track” (“DNT”) or similar feature. At the present time, the Sites do not respond to DNT signals.
We retain your information as long as reasonably necessary for the respective purpose. In determining the criteria by which to retain or dispose of your information, we consider the type, sensitivity, context, and purpose of collecting the information. HD Supply may additionally delete your information in response to a valid data subject request, as described below.
We maintain administrative, technical, and physical safeguards designed to protect against unauthorized access, use, modification, and disclosure of your information in our custody and control. No data, on the Internet or otherwise, can be guaranteed to be 100% secure. While we strive to protect your information from unauthorized access, use, or disclosure, HD Supply cannot and does not ensure or warrant the security of your information.
HD Supply does not knowingly collect personal information from children under the age of 6.
If you are a California resident, your information may be covered by the California Consumer Privacy Act (“CCPA”). The below disclosures apply to the extent the CCPA applies to your data, subject to any applicable exemptions.
The categories of “personal information,” as defined in the CCPA, that we collect include:
HD Supply may obtain, use, and share these data categories as detailed in the “Information We Collect,” “How We Use Your Information,” and “Sharing Your Information” sections of this Privacy Notice, above.
Some of the personal information we collect and process may qualify as “sensitive information” under the CCPA. Where we collect your sensitive information, we only process this information for limited purposes consistent with Cal. Civ. Code § 1798.121(a).
We may share personal information with third parties for targeted advertising purposes. Under the CCPA, these practices may be considered “sales” or “sharing” of data and you have the opportunity to opt out of these practices by selecting that option on our website (hdsupplysolutions.com) by clicking on the link in the footer entitled “Do Not Sell or Share My Personal Information” and following the instructions to opt‑out.
You may have the following rights with respect to your personal information under the CCPA:
(i) Right to Know About Personal Information Collected, Disclosed, or Sold: You may have the right to request that we provide certain information to you about our collection and use of your personal information over the past twelve (12) months. Specifically, you may have the right to request disclosure of:
(ii) Right to Request Deletion of Personal Information: You may also have the right to request that we delete any of your personal information that we collected or maintain about you, subject to certain exceptions.
(iii) Right to Correct Inaccurate Personal Information: You may also have the right to request that we correct inaccurate personal information we maintain.
(iv) Right to Non‑Discrimination for the Exercise of a Consumer’s Privacy Rights: We will not unlawfully discriminate against you for exercising any of your applicable privacy rights.
(v) Exercising Your California Privacy Rights: To request to exercise your CCPA rights described above, please submit a verifiable consumer request to us by using the information in the “Contact Us” section below. Only you or your “authorized agent,” as defined in the CCPA, may make a verifiable consumer request related to your personal information.
Your verifiable consumer request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Making a verifiable consumer request does not require you to create an account with us.
(vi) Response Timing and Format: We will make our best effort to respond to a verifiable consumer request within forty‑five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. Within ten (10) days of receiving the request, we will confirm receipt and provide information about its verification and processing of the request. HD Supply will maintain records of consumer requests made pursuant to the CCPA as well as our response to said requests for a period of at least twenty‑four (24) months.
(vii) Your Rights Under “Shine the Light”: In addition to your rights under the CCPA, California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure, if any, of their personal information to third parties for their direct marketing purposes. If this applies, you may obtain the categories of personal information shared and the names and addresses of all third parties that received personal information for their direct marketing purposes during the immediately prior calendar year. You may submit this request using the information in the “Contact Us” section below.
Please feel free to contact us at any time if you have any questions or comments about this Privacy Notice.
For general inquiries not related to the California Consumer Privacy Act (“CCPA”), you can contact us or otherwise communicate your privacy concerns by:
Attn: Legal Department
3400 Cumberland Blvd., SE
Atlanta, GA 30339‑4435
To exercise your rights under the California Consumer Privacy Act (“CCPA”), you can contact us by:
Attn: Legal Department
3400 Cumberland Blvd., SE
Atlanta, GA 30339‑4435